1.WHAT HAPPENS NEXT AFTER WE PURCHASE ONE OF YOUR VACATION GETAWAYS?
An email confirmation letter is sent directly to you in two different ways. The first is an email with the subject "We Can't Wait to See You Travel!" which will contain a welcome letter, our contact information and hours of operation. The second is a(n) PandDoc which will ask you to sign your invoice receipt for the purchase showing what all your package details including our terms and conditions. If you do not receive both of these within 24 hours please contact us immediately to resend!
2.WHAT IS A RESORT PREVIEW PRESENTATION?
Your selected resort will schedule a time while you are visiting the resort to participate in a preview presentation of all of the resort’s amenities & benefits. You are not under any obligation to purchase anything, however you must attend the 60-90 minute presentation. The preview is fun, informative, and something your entire family will enjoy.
3.CAN WE ADD ADDITIONAL NIGHTS TO OUR VACATION GETAWAY?
Yes, after purchasing your getaway vacation and booking your trip, you can add additional nights directly with the resort you'll be traveling too for your ultimate stay.
4.HOW DO WE BOOK OUR VACATION?
You can book your trip in either of the following ways.
1) Fill out the online Booking Form directly on our website.
2) Email a completed booking form to email@example.com. For any further questions please call our customer support number 1-888-257-2311.
5.WHO DO WE CONTACT FOR ANYTHING WE NEED PERTAINING TO OUR VACATION GETAWAY ONCE CONFIRMED?
Simply call the resort’s Reservation Department or Customer Service Department and they will handle your travel needs; including adding additional family members, more nights, a car rental, airport pickup, to discuss special needs, and other questions you may have.
6.YOUR VACATION GETAWAYS ARE ADVERTISED FOR 2 ADULTS & 2 CHILDREN. WHAT DO WE DO IF WE HAVE MORE FAMILY MEMBERS?
Simply call 1-888-257-2311. Monday Through Friday (10 am - 6 pm) EST and our vacation specialists will work with you to accommodate additional family members for a fee. These costs vary by resort, so please be sure to ask your selected resort what their charge for extra guests are.
7.ALL-INCLUSIVE PACKAGE ACCOMMODATIONS ARE FOR 2 ADULTS & 2 CHILDREN. WHAT DO WE DO IF WE HAVE LESS FAMILY MEMBERS?
The resort accommodations we offer have enough room for up to 4 people on average. If you have less members in your party, then you enjoy more space! Children under the age of twelve except if you are traveling to Costa Rica is seventeen and under.
8.HOW LONG DO WE HAVE AFTER PURCHASE TO USE OUR VACATION GETAWAY?
For your convenience, your allotted time is stated on your invoice. If you cannot find your invoice, just email us at Customersupport@luxurytourescapes.com
9.WHAT ARE RESORT FEES AND TAXES?
The resort fees and taxes are government fees collected by your selected resort and they typically range from $5 to $29 per night, per family. We are not able to collect taxes, that is the travelers responsibilities.
10.CAN MORE THAN ONE FAMILY TRAVEL TOGETHER ON VACATION?
Most of our resorts don’t encourage group travel at the wholesale price. In most situations, more than two families are not allowed to travel together.
11.DO WE NEED A PASSPORT TO LEAVE THE COUNTRY?
Yes, and we recommend that you contact the U.S. Department of State to provide your passport documents. Visitwww.passports.state.gov.
12.HOW DO I QUALIFY FOR THE RESORT PREVIEW PRESENTATION?
The resort’s determine the eligibility requirements for each vacation getaway and you can call our vacation specialists at 1-888-257-2311 or at the bottom of each special hotel offer web page listed “Terms & Conditions”.
13.WE NEED TO CANCEL OUR PACKAGE, HOW DO WE DO IT?
All of our packages are sold on a Non-Refundable basis, however following Florida's Over the Phone policies, we will allow up to 30 days for anyone to cancel their package via written format. All you have to do is email us firstname.lastname@example.org. If it is past the 30 days, each case will be reviewed individually by our customer service department to come to a final decision.